Returns, Refunds and Cancellations Policy

At FoamRoses.co.uk, we want you to be happy with your purchase. Please read our returns and refunds policy carefully before placing your order.

1. Change-of-mind returns

If you change your mind about a purchase, you may have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please contact us in writing within this period. You will then have a further 14 days to return the goods.

Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning unwanted items. We recommend using a tracked delivery service, as you are responsible for ensuring the goods reach us safely.

Items must be handled with reasonable care. If goods have been used, damaged or handled beyond what is necessary to inspect them, we may be entitled to make a deduction for any resulting loss in value, where permitted by law.

2. Returns outside the cancellation period

Once the statutory cancellation period has expired, we do not accept returns for unwanted goods or changes of mind unless we have agreed otherwise in writing.

We do not offer voluntary refunds or exchanges outside your legal rights.

3. Faulty, damaged or incorrect items

Your statutory consumer rights are not affected by this policy.

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and photographs where appropriate.

We will assess the issue and arrange the appropriate remedy in accordance with your legal rights. Where a return is required because goods are faulty, damaged or incorrectly supplied, we will cover the reasonable return costs where required by law.

4. Refunds

Where you are legally entitled to a refund, we will process it within the applicable legal timeframe and using the original payment method, unless otherwise agreed.

For valid cancellations under the Consumer Contracts Regulations, refunds will include the cost of our least expensive standard delivery option where required by law. Any additional amount paid for an upgraded delivery service does not have to be refunded.

5. How to request a return

Please contact us through our website's contact page, quoting your order number and explaining whether you wish to cancel your order or report a problem.

Please wait for our instructions before sending anything back. Unauthorised returns may be delayed while we identify the order.

Contact: FoamRoses.co.uk - sales@foamroses.co.uk with your order number & full delivery name & address